14 days to return

Not satisfied with your purchase? Then you can return it within 14 days. It must be in original condition and the packaging and the products must be unopened and unused. Some products are not eligible for return.


What can and can’t be returned?

All products

  • with a provable error or deviation or
  • unopened, unused and in original packaging with all original documents are eligible for return within 14 days after receipt.

All medicines, baby food and perishable products are not eligible for return for security reasons.

If you’re not sure if your product is eligible, please contact the Viata customer service. We are happy to help you.


Action plan returns

If you think you have received products that are eligible for return, please follow the following steps: 

  • Contact the Viata customer Service or fill in the return form for approval of return and receive a return number. Because some products are not eligible, it is impossible to return without approval.
  • Send the unopened and unused products with any original documents and the completed return form back with a carrier of choice. In the event of a defect or provable error, the costs are for Viata.
  • Viata will receive the products, verify and pay you back within 7 business days.


For the complete information concerning your right to cancel (your legal right to return an online purchase), we refer you to the General Terms and Conditions.

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