Frequently Asked Questions
- Add and manage favourites
- Filling your shopping cart from my favourites
- Filling your shopping cart from a previous order
- What is the delivery period for a specific product?
- What is the delivery period for an entire order?
- Packaging: language of inscriptions and information
- How do I get an invoice and when do I request one?
- I’ve just ordered, but I regret my choice. Can I still cancel?
- I’ve just ordered, but I wish to change the delivery address
- Can I order by phone or fax?
- A promo code: take advantage of extra benefits
- Can I have it delivered to a place of my choice?
- When can I expect my package?
- How do I know what the status of my order and where my package is?
- How much do I contribute to the delivery costs?
- My package should have been delivered by now. What should I do?
- What happens to my package if I'm not home?
- My package is damaged. What now?
- The provided address does not appear to be correct. What happens to my package?
- Why do I have to register?
- How do I log in?
- Why do I have to enter my telephone number when registering?
- Why do I have to enter my date of birth when registering?
- Where can I see and manage my information?
- I forgot my password, what should I do?
- I have a new e-mail address, where should I change this?