Delivery
Order from Monday to Friday before 4 p.m. and your package will be shipped the same day (on Saturdays: before noon). The current delivery time is displayed in the shopping cart.
How much are the delivery charges?
We deliver to all other EU countries, but not to remote islands and Cyprus. If the delivery location is an island address nearby, we charge a supplement.
For shipping to some countries, you always pay a shipping cost. This is indicated by 'NA' in the table below.
|
To |
Free delivery as of |
Delivery costs in other cases |
|
Germany |
€ 79 |
€ 6.99 |
|
France Pick-up Point |
€ 69 |
€ 3.99 |
|
France home delivery |
€ 79 |
Valid from € 6.99 |
|
Spain |
€ 99 |
Valid from € 5.99 |
|
Luxembourg |
€ 59 |
€ 5,95 |
|
Bulgaria |
NA |
€ 19,95 |
|
Denmark |
€ 129 |
€ 10,95 |
|
Estonia |
NA |
€ 15,95 |
|
Finland |
NA |
€ 17,95 |
|
Greece |
NA |
€ 24,95 |
|
Hungary |
NA |
€ 12,95 |
|
Ireland |
€ 159 |
€ 13,95 |
|
Italy |
€ 149 |
€ 8,95 |
|
Croatia |
€ 250 |
€ 22,95 |
|
Latvia |
NA |
€ 14,95 |
|
Lithuania |
NA |
€ 14,95 |
|
Austria |
€ 89 |
€ 8,95 |
|
Poland |
€ 189 |
€ 12,95 |
|
Portugal |
€ 169 |
€ 12,95 |
|
Romania |
NA |
€ 20,95 |
|
Slovenia |
NA |
€ 12,95 |
|
Slovakia |
€ 169 |
€ 12,95 |
|
Czech Republic |
€ 169 |
€ 14,95 |
|
Sweden |
€ 189 |
€ 12,95 |
Delivery costs for Belgium
|
To |
Free delivery as of |
Delivery costs in other cases |
|---|---|---|
|
Mondial Relay pick-up point |
€ 49 |
€ 1,99 |
|
Bpost pick-up point or parcel locker |
€ 49 |
€ 3,50 |
|
Bpost home delivery |
€ 49 |
€ 3,99 |
|
DPD home delivery |
€ 49 |
€ 3,99 |
|
PostNL home delivery |
€ 49 |
€ 4,99 |
Delivery costs for The Netherlands
|
To |
Free delivery as of |
Delivery costs in other cases |
|---|---|---|
|
Mondial Relay pick-up point |
€ 59 |
€ 3,99 |
|
PostNL home delivery |
€ 69 |
€ 5,99 |
|
PostNL pick-up point |
€ 69 |
€ 5,99 |
|
DPD |
€ 69 |
€ 5,99 |
How much time do I have to think about it?
Not satisfied with your purchase? In that case you can return your package within 14 days. From the time you notify us, you have another 14 days to return everything. Make sure you return the item in its original condition, unused, unopened and with the original documents.
What can I return and what not?
All items with a demonstrable defect or flaw, which are unopened, unused, in the original packaging with the original documents, can be returned up to 14 days after receipt.
What can't you return? Items with a limited sell by date or that spoil quickly, and sealed items where the seal is broken or which are not suitable for return for reasons of health protection. Medicines can't be returned either, except if they are found to be flawed. However, you can cancel them before they are shipped.
Not sure if you can return an item? In that case, please contact our customer service. We'll be happy to help.
How can I return my package?
Contact our customer service or fill in the return form. You will then be sent a return label to return your products free of charge. Stick the label on your package and send it back via a DPD collection point. When we receive your package we check the item and refund the sum paid within 14 business days.
For further information about your right to return online purchases, please see our general terms and conditions.